PAIA Manual
Manual prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act 4 of 2013 (POPIA)
1. Purpose of this manual
This manual explains what records Syre Enterprises holds, how to request access to them, and how we process personal information. It is available on our website and at our offices on request.
2. Contact details
- Name of private body: Syre Enterprises (Pty) Ltd
- Head of private body: Seth Ntota, Director
- Information Officer: Seth Ntota · Email: info@syre.co.za · Phone: 010 022 4049
- Physical and postal address: 75 Century Blvd, Knopjeslaagte, Johannesburg, 2156
- Website: www.syre.co.za
3. Guide by the Information Regulator
The Information Regulator has published a guide on how to use PAIA and POPIA, as required by section 10 of PAIA. It is available in all official languages from the Information Regulator, www.inforegulator.org.za.
4. Records available without a request
Information on our website, including product information, prices, terms of sale, returns policy and privacy policy, is available without a PAIA request.
5. Records held under other legislation
We keep records as required by, among others: the Companies Act 71 of 2008; Income Tax Act 58 of 1962; Value-Added Tax Act 89 of 1991; Tax Administration Act 28 of 2011; Basic Conditions of Employment Act 75 of 1997; Labour Relations Act 66 of 1995; Employment Equity Act 55 of 1998; Unemployment Insurance Act 63 of 2001; Compensation for Occupational Injuries and Diseases Act 130 of 1993; Occupational Health and Safety Act 85 of 1993; Consumer Protection Act 68 of 2008; Electronic Communications and Transactions Act 25 of 2002; Broad-Based Black Economic Empowerment Act 53 of 2003; and POPIA.
6. Categories of records held
- Company records: incorporation documents, share register, minutes, resolutions.
- Financial and tax records: financial statements, accounting records, invoices, VAT and tax returns, bank records.
- Customer records: contact details, quotations, orders, invoices, delivery records, correspondence.
- Supplier records: supplier details, contracts, purchase orders, product specifications.
- Employee records: employment contracts, payroll, leave and disciplinary records.
- Operational records: stock records, B-BBEE certificates, insurance policies, IT and website records.
7. How to request access
- Complete Form 2 (Request for Access to Record) prescribed under the PAIA Regulations, available from the Information Regulator’s website or from us.
- Send it to the Information Officer by email or deliver it to our address above.
- Give enough detail to identify the record, the form of access you want, and the right you are exercising or protecting.
- Pay any prescribed fee. We will tell you if a fee or deposit applies.
We will respond within 30 days. Access may be refused only on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect the privacy of third parties, commercial information or legal privilege.
8. Fees
Fees are charged as prescribed in the PAIA Regulations. A requester asking for their own personal information does not pay the request fee.
9. Processing of personal information (POPIA)
- Purpose: to supply products and services, process orders and payments, manage customer and supplier relationships, employ staff and meet legal obligations.
- Categories of data subjects: customers and their contact persons, suppliers, employees and job applicants, website visitors.
- Information processed: names, contact details, company and VAT details, order and payment records, employee records and website usage data.
- Recipients: payment providers, couriers, IT and hosting providers, professional advisers and authorities where required by law.
- Transborder flows: some cloud and website service providers host data outside South Africa, under safeguards that meet section 72 of POPIA.
- Security measures: access controls, password protection, encrypted website connections, secure payment processing and staff confidentiality obligations.
10. Availability
This manual is available on www.syre.co.za and at our offices, and a copy may be requested from the Information Officer.
