Terms of Sale

These terms apply to all orders placed with Syre Enterprises (Pty) Ltd through www.syre.co.za, by email, phone or WhatsApp. By placing an order you accept these terms.

1. About us

• Name and legal status: Syre Enterprises (Pty) Ltd, a private company registered in South Africa
• Physical address (also our address for service of legal documents): 75 Century Blvd, Knopjeslaagte, Johannesburg, 2156
• Phone: 010 022 4049 · Email: info@syre.co.za · Website: www.syre.co.za
• B-BBEE status: Level 1 contributor

2. Products and specifications

We describe and photograph our products as accurately as we can. Photos may show a typical item from the range; sizes, colours and fittings can differ slightly. If you need a product for a specific pressure, temperature or medium, confirm the specification with us before ordering.

3. Prices and VAT

• Prices are in South African Rand and are shown excluding VAT. VAT at 15% is added and shown separately at checkout and on your invoice.
• Prices may change without notice, but the price confirmed at checkout or on your accepted quotation applies to your order.
• If a price is shown incorrectly because of an obvious error, we will contact you before processing the order and you may cancel at no cost.
• Quotations are valid for 7 days unless stated otherwise.

4. Orders

An order is accepted once we confirm it by email or dispatch the goods. We may decline or cancel an order if stock is unavailable, payment fails or the order contains an error; any payment received will be refunded in full.

5. Payment

We accept card and instant EFT payments through Payfast, direct EFT, and cash on delivery where offered at checkout. Orders paid by EFT are processed once funds reflect in our account. Account (credit) terms are available to approved business customers by separate agreement.

6. Delivery

• Orders placed and paid before 12pm on a business day are delivered the same day within Gauteng and Mpumalanga, subject to stock availability.
• Delivery is free within Gauteng and Mpumalanga for orders over R30 000 (excl. VAT). Below that amount, delivery in Gauteng and Mpumalanga is charged at R9 per km from our Knopjeslaagte office; we confirm the cost before dispatch.
• Outside Gauteng and Mpumalanga, delivery is by courier and is quoted based on your location and the courier used. We confirm the cost before dispatch.
• You can also collect your order free of charge from our office at 75 Century Blvd, Knopjeslaagte, Mon–Fri 08:00–17:00.
• Delivery times outside Gauteng and Mpumalanga, and for large or custom orders, will be confirmed when you order.
• Please check goods on delivery and note any damage or shortage on the delivery note. Ownership and risk pass to you on delivery.

7. Custom and cut-to-length orders

Hose cut to length, hose assemblies, flanged or stubbed pipe and other goods made to your specifications cannot be cancelled or returned unless they are defective.

8. Cancellations and returns

Your right to cancel and return goods is set out in our Returns & Refunds Policy, including the 7-day cooling-off period under the Electronic Communications and Transactions Act.

9. Warranty and liability

Our products carry the warranty provided by the manufacturer and, where the Consumer Protection Act applies, the implied warranty of quality in section 56. Products must be used within their rated pressure, temperature and application limits. To the extent the law allows, we are not liable for indirect or consequential loss, such as lost production, arising from the use or failure of a product.

10. Security and privacy

Online payments are processed securely by Payfast over an encrypted connection; we do not store card details. How we handle personal information is explained in our Privacy Policy.

11. Disputes

If you have a complaint, contact us first at info@syre.co.za and we will try to resolve it within 10 business days. Consumers may also approach the National Consumer Commission or the Consumer Goods and Services Ombud. These terms are governed by the laws of South Africa.