Privacy Policy

This Privacy Policy explains how Syre Enterprises (Pty) Ltd (“Syre”, “we”, “us”), collects, uses, shares and protects personal information when you visit www.syre.co.za, buy from us or contact us. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who is responsible

Syre Enterprises (Pty) Ltd is the responsible party for your personal information.

• Address: 75 Century Blvd, Knopjeslaagte, Johannesburg, 2156
• Phone: 010 022 4049
• Email: info@syre.co.za
• Information Officer: Seth Ntota, info@syre.co.za

2. What we collect

• Contact and account details: name, company name, email address, phone number, delivery and billing address, VAT number.
• Order details: products ordered, order value, delivery instructions and order history.
• Payment details: card payments are processed by Payfast; we do not see or store your full card details. For EFT payments we receive proof of payment and the bank reference.
• Enquiries: what you send us through our contact form, email, phone or WhatsApp chat.
• Checkout information: details typed into the checkout form, including where an order is not completed (used to send a reminder about an abandoned cart).
• Technical information: IP address, browser and device type, pages visited and cookie identifiers.

3. Why we use it

• To process, deliver and invoice your orders and quotes.
• To answer your enquiries and give technical or after-sales support.
• To manage your account and keep business and tax records as required by law.
• To send order updates and, where you have agreed or are an existing customer, information about our products. You can opt out at any time.
• To keep our website secure and prevent fraud.
• To understand how our website is used so we can improve it.

We process personal information where it is needed to conclude or perform a contract with you, to comply with a legal obligation, for our legitimate business interests, or with your consent.

4. Who we share it with

We do not sell personal information. We share it only where needed with:

• Payfast, to process online payments;
• courier and delivery partners, to deliver your order;
• our website hosting, email and IT service providers;
• analytics and marketing tools we use on the website (such as Google Analytics, Jetpack and OptinMonster);
• our auditors, accountants and legal advisers; and
• authorities, where the law requires it.

Our service providers must keep your information confidential and secure.

5. Information sent outside South Africa

Some service providers (for example cloud, analytics and email services) store information on servers outside South Africa. Where this happens we take reasonable steps to ensure the recipient is bound by laws or agreements that give protection comparable to POPIA, as required by section 72.

6. Cookies

Our website uses cookies to keep your cart working, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings; some parts of the shop may not work without them.

7. How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law. Order and tax records are kept for at least five years in line with the Tax Administration Act and Companies Act.

8. How we protect it

We use reasonable technical and organisational measures to protect personal information, including encrypted (HTTPS) connections, access controls and secure payment processing. If we suspect a security compromise, we will notify affected people and the Information Regulator as POPIA requires.

9. Your rights

You may ask us to confirm what personal information we hold about you, give you access to it, correct or delete it, or stop processing it for direct marketing. You may also object to processing on reasonable grounds. Send requests to info@syre.co.za. Access requests are handled under our PAIA Manual.

If you are not satisfied with how we handle your information, you may complain to the Information Regulator (South Africa): www.inforegulator.org.za.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.